Terms and Conditions

DELIVERY

Motley Makers furniture is handmade mostly made to order, in our workshop in Mirfield, West Yorkshire. This means that items can take between 2-3 weeks to make and arrive with you. We always endeavour to deliver more quickly whenever we can, and some smaller items and products are held in stock so those will arrive much faster.

If you would like to know if your order is likely to be delivered sooner, please contact us: motleymakers@outlook.com

DELIVERY PRICE GUIDE

Item              

EXTRA SMALL ITEMS £5-7 

(Trays and Dishes)                                                                          

SMALL ITEMS  £20                                 

(Stools)

MEDIUM ITEMS £30

(Fireguards and Benches)

LARGE SIZED FURNITURE ITEMS £60                                                    

(Ware trucks)

LOCAL PICK UP FREE

Local pick up is available from our workshop which is located at Motley Makers, Unit 5, Bankfield Business Park, Hudddersfield Road, Mirfield, WF149DD. Please contact via email: motleymakers@outlook.com

 

LOGISTICS

We deliver using a variety of logistics partners depending on the size of the item and destination. Extra Small items are sent by Royal Mail 1st Class. Our Standard Small and Medium items are sent by DHL who will provide you with a tracking number and a one hour delivery window text to you on the morning of your delivery. Or for our larger items such as ware trucks we use a private courier.

If you have any special requests regarding your delivery we will always try to help as best we can, but this may be subject to additional costs. Please contact: motleymakers@outlook.com

RETURNS

In the unlikely event that you need to return something to us, please read the guidelines in our Terms and Conditions.

Return Address:

Motley Makers, Unit 5, Bankfield Business Park, Hudddersfield Road, Mirfield, WF149DD

TERMS AND CONDITIONS

HOW TO PLACE AN ORDER

Orders can be placed through our website and via direct email for bespoke sizes and items. Once you have placed an order on the website, you receive an order confirmation within 24hrs .We will personally email you if you place you order via email and send you an invoice for the product. And a confirmation email when this has been paid. Once you have received a confirmation you will have entered into a purchase contract with us.

DELIVERY

We deliver using a number of logistics partners depending on the size of the item. While we do everything we can to stick to delivery times stated, we cannot be held responsible for any delays which are beyond our control. Items are delivered by single drivers to the ground floor of your property only. Please contact us if this is not suitable and we can help find a solution.

Our products are quality checked before leaving our workshops in perfect condition, please inspect your order on arrival and do not sign for them unless you are certain that they have arrived in good condition. If you are unable to check the contents on arrival, please specify that you have inspected the packaging only (remark on its condition and taking photos if possible) and please check goods within 24 hours. If you sign for the goods and they turn out to have been damaged the transport company will not assume liability.

In order to that your good arrive in the condition they have left our workshop, they are carefully packaged to avoid damage. Please keep the packaging until you are 100% satisfied with your order. If you wish to return your order for any reason, we will only accept the products if returned in their original packaging. It is also essential to keep the packaging until you are 100% satisfied with the order because in case of damage the delivery company will need to inspect the packaging. We sometimes reuse packing to follow our sustainable ethos, otherwise you will receive your item in recyclable packaging, please reuse or recycle appropriately.

Delivery company disclaimer:

Please be aware that although our delivery drivers take every care when delivering your products, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in process.

Delivery charges and surcharges apply. If you need information on weight of the items, please contact us at motleymakers@outlook.com

CANCELLATION AND RETURNS

For items (i.e., items that are made to order on a typical 2-3 week lead time), there will be no charge for cancellation or amendments to orders if notification is received by email within 24 Hours of placing the original order. All amendments to orders must be notified by email at:motleymakers@outlook.com

Furniture made to order (either standard size, custom and/or bespoke) may only be returned for full refund or exchanged in the unlikely event of items being found to be faulty.

For security reasons, refunds are given by the same method that the original payment was made by.

This cancellation policy does not affect your statutory rights.

FAULTY GOODS

We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order, please contact us at motleymakers@outlook.com.

We are unable to accept any goods back if changes have been made, for example repairs as it will invalidate the manufacturer’s warranty.

We try to display our products as accurately as possible on our website. However, some products may appear different in different lighting and environments notably wood finishes/ colourings.

DISCLAIMER

Wood appearance:

We supply high quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.

Material changes:

Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.

We use A&B Grade timber for our products which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture kept near a heat source such as radiators. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.

PRIVACY POLICY

We collect personal data from you only for the purpose of fulfilling your orders for products, order processing and future communication and liaison with you (if you join our mailing list).

Your personal data is kept confidential and is not shared with any third parties except for the purposes fulfilling orders and delivering packages. We will never store your credit card details, we use a third-party payment provider to ensure the utmost security. All online transactions are processed via Stripe. You can refer to Stripe’s Privacy Policy https://stripe.com/gb/privacy.

These terms apply to your order. We reserve the right to change our terms and conditions at any time